Hear the smile in our voice

MULTILINGUAL SERVICE

We are a multilingual customer care and contact center providing omnichannel services 24/7/365 from our global branches in Argentina, Armenia, Azerbaijan, Brazil, Germany, India, Kazakhstan, Lithuania, Portugal, Romania, Russia, Senegal, South Korea, Syria, Turkey, Ukraine, and the USA.

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Call, Chat, Video, and Email

Inbound interaction

Inbound interactions at LUATEL are handled with precision and care across all channels: Phone, live chat, video, and email. We ensure seamless customer journeys by managing appointment scheduling, resolving queries through responsive help-desk support with co-browsing, and delivering information services.Our reps also handle classic customer care requests and support essential back-office processes, ensuring every contact is efficient, multilingual, and aligned with your brand’s expectations. Whether it's a quick question or a complex need, we turn every inbound interaction into a positive customer care experience.

Call, SMS, and CHAT

outbound service

Our outbound services at LUATEL are designed to drive engagement and results. We support the full sales cycle through strategic outreach via phone, SMS, and chat, covering pre-sales, active sales, and after-sales follow-up with professionalism and clarity.We schedule appointments efficiently, accurately qualify addresses and leads, and conduct structured phone surveys to gather insights and measure satisfaction. Each outbound contact is purposeful, multilingual, and aligned with your campaign goals, ensuring your message reaches the right audience at the right time.

NATIVE TO YOUR CUSTOMERS

nearshore outsourcing

LUATEL delivers nearshore outsourcing solutions from key regional hubs in Romania, Germany, Lithuania, and Brazil, supported by additional locations, including Argentina, India, Russia, Senegal, Ukraine, and Turkey.Our geographic reach ensures proximity to the USA and Western Europe. At the same time, our multilingual teams provide native-level support across all major languages, including those of our neighboring countries and international markets.
We offer seamless voice, chat, video, and email interactions, combining linguistic precision, cultural alignment, and proven service quality.

local presense

onshore OUTSOURCING

LUATEL delivers onshore outsourcing services from its strategically positioned service centers in the USA, Brazil, Germany, and Romania, supported by an additional 12 in-country locations across Europe, Asia, and the Americas.All our centers operate under one, unified corporate quality standard, ensuring that local clients benefit from culturally aligned, native support delivered with consistency, reliability, and a commitment to excellence.

global expertise

offshore outsourcing

Depending on your business strategy, LUATEL can operate as a direct partner, a co-sourcing ally, or a subcontracted provider, always aligned with your operational goals. We deliver native customer service and support across both multi- and omnichannel environments. Whether by voice, chat, or video, every interaction is handled with professionalism, care, and a smile in our voice.Our commitment is to deliver consistently high-quality service experiences, tailored to your brand, and driven by measurable performance and customer satisfaction.

language is our skill

multilingual outsourcing

At LUATEL, language is more than a capability; it’s a core skill embedded across our global operations. We provide seamless customer care and business support in over 30 languages, including Albanian, Arabic, Armenian, Azeri, Bosnian, Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Spanish, Swedish, Turkish, and Ukrainian, alongside additional regional spoken languages and dialects.Our multilingual specialist ensures culturally accurate, native communication across all channels, delivering service experiences that resonate locally and scale globally.

Augmented Intelligence platform

integrated solutions

Our cutting-edge AUGMENTED INTELLIGENCE platform seamlessly integrates with leading CRMs like Microsoft Dynamics and Salesforce, while also connecting effortlessly to social media channels and WhatsApp. Powered by a global network of PSTN numbers, our omnichannel suite delivers intelligent, end-to-end communication.At the heart of our solution is a smart IVR equipped with real-time AI support for Live Agents, offering features like instant translation and context-aware assistance. This blends perfectly with our Virtual Agent capabilities, enabling smooth, channel-agnostic customer journeys and flawless handoffs.Built with compliance and security top of mind, the platform offers rich real-time and historical analytics, empowering our team with actionable insights to optimize performance and deliver exceptional customer experiences.

Automation, AI, and HI Operations

transforming services

We spearhead digital transformation by designing seamless, AI-driven self-service journeys across all omnichannel touchpoints, minimizing Live Agent involvement to only the most complex interactions.Our 24/7/365 automated solutions empower customers with instant, around-the-clock support, while always enabling smooth escalation to a Live Agent when needed, including automated transfers from Virtual Agents.Our approach is continuous: we generate dynamic content and rigorously train AI models in real-time, optimizing performance and positioning Live Agents as true experts who oversee and elevate Virtual Interactions.This intelligent blend of Artificial and Human Intelligence delivers cost-efficient, high-impact services, with rapid implementation timelines that often result in full operational capability within under 20 days, yielding immediate and measurable results.

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Onshore, Nearshore, or Offshore?
Let’s discuss the right opportunities for your omnichannel services.We offer technically integrated solutions with augmented intelligence, seamless omnichannel interaction, and rapidly deployable services.Please enter your email to initiate our digital interaction process.
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